For general information only. This independent site is not affiliated with any government, bank or agency. Disclaimer.
Last checked: 21 October 2026
Nedbank: Smart ID and passport at branches
- Not listed in the DHA Digital Partnership locator on 21 October 2026 [source].
- Nedbank hosts DHA officials at participating branches (eHomeAffairs model): apply online, upload documents, pay online with Nedbank, book a date, then visit for biometrics [source].
- Bring your booking confirmation and ID book or card [source]. DHA: no walk-ins at eHomeAffairs bank branches [source].
- Collection: SMS when ready, collect at the branch you selected [source].
- Children under 18: different requirements; Nedbank refers you to DHA [source].
- Must you be a Nedbank client? Payment is described via Nedbank Money app or Online Banking; whether other payers are accepted is not stated by source.
- Passports: Nedbank says DHA officials issue IDs and passports at these branches [source].
- Extra Nedbank fee: not stated by source.
Nedbank branches (per Nedbank)
| Branch | City | Address |
|---|---|---|
| Nedbank Arcadia Pretoria | Pretoria | Shop 25, Nedbank Plaza, Beatrix Street |
| Nedbank Sandown | Sandown | Shop L05, Lower Ground, Block, 135 Rivonia Road |
| Nedbank St Georges Mall | Cape Town | Shop 3 The Box, St Georges Mall c/o Riebeeck Street |
| Nedbank Nelspruit | Nelspruit | Shop 1, Nedbank Centre, 30 Brown Street |
| Nedbank Durban North | Durban | 57 Adelaide Tambo Drive |
| Nedbank Lakeview Office Park | Roodepoort | 16 Constantia Blvd, Constantia Kloof |
Booking steps for this bank, and how they differ from a Home Affairs office appointment (BABS): Booking and walk-ins. Replacing a lost or stolen card, and where a source mentions an affidavit or the police: Replacing a lost or stolen Smart ID. A first Smart ID at 16, and whether this bank states that it takes one: First Smart ID at 16.
Nedbank eHomeAffairs bank branches listed by DHA [source]
Booking required; DHA states no walk-ins.
| Branch | City | Province | Phone (as listed) |
|---|---|---|---|
| Nedbank Nelspruit | Mbombela | Mpumalanga | 0800 555 111 |
| Nedbank St Georges Mall | Cape Town | Western Cape | 021 468 4501 |
| Nedbank Arcadia | Arcadia | Gauteng | 012 301 0600 |
| Nedbank Constantia Kloof | Roodepoort | Gauteng | 011 639 4207 |
| Nedbank Rivonia | Sandton | Gauteng | 011 639 4210 |